World-class Customer Service
Posted 8 April 2015 12:00 AM by Evan Bane
Please allow us to do just a little bragging. We conduct a Net Promoter® survey of our customers quarterly to find out about their experience when doing business with us.
The Net Promoter Score is derived by taking the percentage of the Detractors and subtracting that from the percentage of Promoters when asked on a scale of 1-10 — How likely is it that you would recommend Inpro to a friend or colleague?
A score of 50 is excellent, anything 70 or above is World Class. In our most-recent survey, Inpro scored an impressive 84. Inpro obsessive commitment to a good customer experience shines through.