Get To Know Your Customer
Posted 14 October 2015 12:00 AM by Evan Bane
It’s something Inpro does very well
October 15th is National Get to Know Your Customer Day (yep, there’s a “day” for everything!). The thing is, at Inpro we don’t just set aside one day to get to know our customers.
We conduct quarterly surveys of our purchasing customers using the Net Promoter Score (NPS) as the basis of measurement. In a nutshell we’ve found the NPS is the quickest way to gauge customer satisfaction, and to gain customer feedback on our performance.
An NPS of 70 or better is considered world class. In our last quarterly NPS cycle, Inpro scored an impressive 82. To read more about our recent NPS, click here.