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Obsessed With Customer Satisfaction
Inpro is obsessed about a lot of things, including customer satisfaction. Many companies claim they’re the best when it comes to taking care of customers. At Inpro, we prove it. We continually survey our customers using the Net Promoter® Survey to make sure we are providing the best service.
Explaining the Net Promoter® Score
The Net Promoter Score is derived by taking the percentage of the Detractors and subtracting that from the percentage of Promoters when asked on a scale of 1-10
— How likely is it that you would recommend Inpro to a friend or colleague?
How Inpro Rates
Our Customers’ Words
“The reps are very knowledgeable about the products. I always get the help that I need. They also remind me of items that may make the install easier.”
“Customer service for pricing and product answers is quick. You have people I can call not a giant voice mail menu. I like that.”
“My customers love your product, my installers prefer to install your product (especially vs. your competition) and we have the best Rep ever. ”
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld. All trademarked names and brands mentioned are the sole property of their respective owners. © 2020 Inpro Corporation All rights reserved.