Return Policy
Please Inspect First!
When you receive your Inpro products, count all boxes and inspect for visible damage or shortages before signing the UPS Registry or Bill of Lading. Any damage should be noted on the Bill of Lading. Report all product damage or shortages within 10 days of receiving your shipment.
Key Return Guidelines
Return Request Deadline: All return requests must be made within 60 days of the invoice date.
Non-Returnable Items:
- Custom and Non-Stocked products (including custom cuts, bends, colors, and fabricated/designed items)
- JointMaster products: fire blankets, factory transitions, bellow systems, foam systems, and compression seals
Ricochet Flexible Wall Covering: Returns accepted only in full rolls (15LY). Quantities over 150 LY require advance approval. Must be returned in original box packaging.
Restocking Fees
| 1β10 days | 20% + shipping |
| 11β30 days | 30% + shipping |
| 31β59 days | 40% + shipping |
| 60 days and over | No returns accepted |
Ricochet wall covering carries a 40% restock fee. Stock stainless steel corner guards carry a 25% fee (1β30 days only).
Return Requirements
- Product must be in good condition and pass quality inspection
- Do not apply tape to product
- All paperwork and RMA label must accompany the return
- Return authorization # must be marked on packaging
- No collect shipments accepted
How to Initiate a Return
Contact a Customer Care Specialist to request a Return Authorization:
π 800-437-2698
βοΈ customerservice@inprocorp.com