Terms and Conditions

General Terms and Conditions for the Sale of Goods

Effective as of the date of your Customer Account creation

These Terms and Conditions govern all sales of Goods by Inpro Corporation and its subsidiaries (including WT Shade and ED12) to Buyer. By placing an order, Buyer agrees to be bound by these Terms.

📄 Download Complete Terms and Conditions (PDF)

Customer Account Requirements

Before any order can be accepted, processed, and fulfilled, Buyer must create a Customer Account with Inpro. This requires:

Execution of the Terms and Conditions Agreement
Completion of Inpro's credit application (if required)
Valid state identification and government-issued resale certification (if required)

Sales Quotes & Ordering

Quote Validity Periods:

Cubicle Curtain & Track, Washroom Systems: 30 days
Door + Wall Protection, Elevator Interiors, WT Shade: 60 days
Expansion Joint Systems, Architectural Signage: 90 days
ED12: Per proposal terms

Order Modifications & Cancellations:

Custom orders may be modified or cancelled within 24 hours of receiving Order Confirmation
Modifications/cancellations after 24 hours may incur a 20% restocking fee plus unrecoverable costs
Special-order or non-standard Goods are non-refundable and subject to a 50% cancellation fee

Important: Buyer is responsible for all measurements (provided in "width by height" format), installation conditions, and Project Specifications. Inpro is not liable for incorrect measurements or missing information.

Delivery Terms

Delivery Point: EXW (INCOTERMS 2020) ready for loading at Inpro's designated facility
Shipping, freight, handling, insurance, and related costs are the responsibility of Buyer
All shipping dates are approximate
Title and risk of loss pass to Buyer upon delivery at the Delivery Point
Claims for shortages or errors must be made in writing within 5 days of delivery

Inspection & Returns

Buyer must inspect Goods within 10 days of receipt
Notify Inpro in writing of any Nonconforming Goods during the Inspection Period
Nonconforming Goods may be replaced, repaired, or credited at Inpro's sole discretion
Return defective Goods to: Charlotte, NC | Phoenix, AZ | Muskego, WI (as designated by Inpro)
Goods must be returned within 90 days of Return Material Authorization issuance

Pricing & Payment

Payment Terms: 2% 10 Days, Net 30 (unless otherwise specified)

2% discount does not apply to credit card payments, prepayments, freight, tax, or other charges
A 3% convenience fee applies to all invoices over $5,000 paid via credit card
Late payments accrue interest at 1.5% per month
Orders totaling $2,500 or more must be accompanied by a signed purchase order
Retainage is not allowed

All prices exclude sales, use, and excise taxes. Buyer is responsible for all applicable taxes, duties, and charges.

Limited Warranty

Inpro offers limited warranties that vary in duration, scope, and conditions depending on the type of Goods. See Inpro's Website for complete warranty details.

To file a warranty claim:

Contact Inpro Customer Service at 800-222-5556 or via email
Provide Customer Account, Quote Number, and Order Confirmation
Obtain a Return Material Authorization (RMA) number
Return defective Goods with the RMA within 90 days

Warranty Exclusions:

Third Party Products are not covered
Goods altered or repaired without Inpro's written consent
Defects arising from improper storage, installation, use, or maintenance
Customer's Own Materials (COM) are considered Third Party Products

Limitation of Liability

Inpro shall not be liable for any consequential, indirect, incidental, special, exemplary, or punitive damages, lost profits, or revenues. Inpro's liability for any Good shall not exceed the price actually paid by Buyer for such Good.

Governing Law & Jurisdiction

This Agreement is governed by the laws of the State of Wisconsin. Any disputes shall be brought exclusively in federal or state courts in Waukesha County, Wisconsin.

Contact Information

Inpro Corporation
S80W18766 Apollo Dr
Muskego, WI 53150

📞 800-222-5556 (Customer Service)
🌐 www.inprocorp.com